Help and contact
Answers to common questions. Still stuck? Email us.
Watching
Why do I need an account after a few episodes?
The first episodes of every show are free, with no account. A free account unlocks episodes 11 to 15. No card, no payment.
An episode won't play
Check your connection and tap Try again. If you're inside the TikTok or Instagram app, open the episode in Safari or Chrome. Still not playing? Email us the show, the episode and your device.
Will my place be saved?
Yes. On this device, always. When you sign in, your place is saved to your account and follows you to any device.
Will this story continue?
Create a free account and choose "Tell me when it's out" on a show. We send one email per release of that show.
Account and sign-in
I didn't get my sign-in code
Codes come from signin@dramavivo.com within a minute. Check your spam or promotions folder. You can ask for a new code after 60 seconds.
Google sign-in doesn't work inside TikTok or Instagram
Google blocks its sign-in inside those apps. Use email or Apple, or open the episode in your browser and use Google there.
How do I stop marketing emails?
Use the unsubscribe link in any email, or turn off Marketing emails in Account.
How do I delete my account?
Go to Account, then Delete account. Your account and personal data are removed.
About the shows
Are the shows AI-generated?
Yes. Every series is made with AI tools: its characters, faces, voices and settings. Our Terms say so too.
Who is Dramavivo for?
Adults 18 and over.